Shipping + Returns

Shipping Policy

Orders $0-$199: $20 Flat Rate
Orders over $200: Free

We can only ship to persons 21 years of age or older.

Orders only fulfill to the continental US only.

  • Please note we cannot ship to a PO Box.
  • Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
  • Once your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. A signature of someone 21 years of age or older is required to complete delivery.

Return Policy

Except in the case of damage, all sales are final and cannot be refunded.

FAQs

Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your
order, please email support@accelpay.io before the order ships.

Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong
item in your order, please email support@accelpay.io and we will make it right.

Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel
does not guarantee cancellation. Please send requests to support@accelpay.io.

Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to support@accelpay.io.

What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email
support@accelpay.io with a photo of the damaged order and we will coordinate a
reshipment within 3 business days.

Delivery Standards

Delivery Attempts: Our delivery service will make up to three attempts to deliver the
package to the intended recipient at the provided address.

Undeliverable Package: If the package remains undeliverable after three delivery
attempts, it will be deemed “undeliverable” and returned to the retailer.

Recipient Responsibility: The recipient of the undeliverable package will be
responsible for paying the following fees:

  • If a refund is requested, the recipient would be charged an Undeliverable
    Package Fee, a flat fee of $25, which will be deducted from their refund.
  • Original shipping cost is non-refundable.
  • If a Reshipment is requested, a flat fee of $40 will be charged to cover both the
    reshipment and the undeliverable package fee.
  • Other fees may apply due to order contents.